Frequently Asked Questions
Everything you need to know about shopping with Kroger Michigan Rewards.
How do I earn rewards points on my purchases?
You earn points automatically every time you shop using your digital account or registered card. Points are accumulated on eligible grocery and pharmacy purchases and can be redeemed for discounts on future orders.
What is the standard delivery timeframe for Michigan residents?
Most orders are delivered within 2 to 4 hours for local delivery, while standard shipping typically arrives within 1 to 3 business days depending on your specific location in Michigan.
What is your return policy for grocery items?
We offer a 100% satisfaction guarantee. If you are not satisfied with a product, you can return it to any store location with your receipt within 30 days for a full refund or exchange.
Can I use digital coupons in addition to my rewards points?
Yes, digital coupons can be clipped to your account and will be applied automatically at checkout alongside your earned rewards points for maximum savings.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Kroger Pay, and SNAP EBT for eligible grocery items.
How do I track my online order status?
Once your order is placed, you can track its progress in real-time through the 'My Orders' section of our website or mobile app, where you will receive updates from picking to delivery.