Returns & Exchanges
At Kroger Michigan Rewards, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may return eligible items within 30 days for a full refund or exchange.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the receipt or packing slip is included inside the box.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects and processes your return, a credit will automatically be applied to your original method of payment within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing